Terms and Conditions

1. About Click Rocket

Click Rocket is a South African digital services business. The legal service provider for a specific project or subscription will be the person or entity identified on the relevant quotation, invoice, order form or payment request.

In these Terms:

• “Click Rocket”, “we”, “us” or “our” means Click Rocket.
• “Client”, “you” or “your” means the person, business or organisation accepting these Terms or using the Services.
• “Services” means any services supplied by Click Rocket, including review automation, reputation tools, customer reactivation, review response tools, website design, website development, search visibility services, Google Business Profile support, connected software services, content services, consulting and related digital work.
• “Client Data” means information supplied by or collected for the Client, including customer names, email addresses, mobile numbers, review information, business details and website content.
• “End Customer” means a customer, lead, guest or contact of the Client.
• “Order Form” means any accepted quotation, proposal, invoice, onboarding form, online checkout, statement of work or written instruction describing the Services, fees or scope.

Our contact email is: gino@getclickrocket.com

2. Acceptance of these Terms

These Terms, together with any accepted Order Form, quotation, proposal, Privacy Policy and written service-specific terms, form the agreement between Click Rocket and the Client.

If there is a conflict between these Terms and an accepted Order Form, the Order Form will apply to the extent of that conflict.

You confirm that you have authority to accept these Terms for the Client.

3. Our Services

Click Rocket may provide one or more of the following Services:

• automated review-request messages by SMS, email, WhatsApp or other supported channels;
• review follow-up reminders;
• customer reactivation campaigns;
• reputation monitoring and reporting;
• review response tools, including AI-generated response suggestions;
• review widgets, testimonial displays and review-based marketing content;
• connected software services with CRM, booking, payment, messaging, Google Business Profile or other third-party platforms;
• website design, website development, landing pages, website maintenance and hosting-related support;
• search visibility, local search, Google Business Profile and related digital marketing services;
• consulting, training and support.

The exact scope, deliverables, timelines, revisions, fees and exclusions will be stated in the relevant Order Form or quotation.

Click Rocket may use employees, contractors and service providers to provide the Services.

4. No fake reviews or misleading practices

Click Rocket does not sell, write, buy, manufacture, post or arrange fake reviews.

The Client may not use the Services to:

• request, publish or promote fake, misleading or paid-for reviews without proper disclosure;
• offer rewards, discounts or benefits in exchange for a positive review where this breaches platform rules or applicable law;
• pressure, threaten, mislead or harass any End Customer into leaving, changing or removing a review;
• interfere with a reviewer's honest opinion.

Customer feedback and review-request settings

Some Services allow the Client to send a feedback or satisfaction check before a review request, and to choose which End Customers receive a review request. How these features are used is at the Client's discretion.

The Client is solely responsible for making sure its review-request process complies with the rules of each review platform, including Google's policies, and with applicable law, including consumer protection law in South Africa and the United Kingdom.

Click Rocket will set up review-request flows according to the Client's instructions. Click Rocket is not responsible for any review removal, profile restriction, suspension, penalty, claim or other consequence arising from the review-request settings chosen by the Client.

Reviews belong to the people who write them. Click Rocket does not guarantee that a review will be positive, published, retained by a review platform, or result in improved rankings or revenue.

5. Client responsibilities

The Client is responsible for:

• providing accurate business, contact and account details;
• supplying all content, images, logos, approvals, access and information needed for the Services;
• ensuring that all Client Data has been collected lawfully;
• ensuring that it has a lawful basis to contact End Customers and provide their data to Click Rocket;
• keeping customer records accurate and up to date;
• honouring opt-out, unsubscribe and do-not-contact requests;
• ensuring its website content, advertising, claims, offers and messages comply with applicable law;
• maintaining valid access to third-party accounts and systems connected to the Services;
• reviewing work, drafts and deliverables within the agreed review period;
• keeping usernames, passwords, API keys and account credentials secure.

The Client must not provide Click Rocket with special personal information, children's information, financial information, health information or other sensitive data unless this has been agreed in writing and is necessary for the Services.

6. Review requests, messaging and customer consent

Where Click Rocket sends messages to End Customers for the Client, Click Rocket does so as a service provider acting on the Client's instructions.

The Client confirms that it has obtained all necessary permissions, notices and lawful grounds to send review requests, follow-ups, customer reactivation messages and related communications through the chosen channels.

The Client must ensure that each End Customer:

• has been given any legally required privacy notice;
• has a lawful basis for receiving the communication;
• can identify the Client as the sender or business behind the message;
• has a clear and simple way to stop future messages where required;
• is removed from future campaigns after opting out.

Click Rocket may provide suggested message templates and recommended timing. Unless the Client changes or rejects these in writing, the Client approves their use.

The Client remains responsible for all message content sent on its behalf, including customised messages, timing, audience selection and campaign frequency.

Click Rocket may suspend campaigns where we reasonably believe messages may breach law, platform rules, carrier rules or these Terms.

7. AI-generated review responses

Where Click Rocket provides AI-generated review response suggestions, these are drafts only unless the Client has expressly enabled automatic publishing.

The Client is responsible for reviewing the accuracy, tone, legality and appropriateness of any AI-generated response before publication.

The Client must not use AI-generated responses to:

• make false promises;
• disclose confidential or personal information;
• threaten, insult or discriminate against a reviewer;
• admit legal liability without advice;
• publish misleading statements.

Click Rocket is not responsible for reputational, legal or commercial consequences arising from a response approved or published by the Client.

8. Website design and development services

Website projects are delivered according to the scope in the relevant quotation or Order Form.

Unless agreed otherwise in writing:

• the Client must provide content, branding, images, access and feedback on time;
• timelines may move where Client feedback, content, access or approvals are late;
• the Client is responsible for checking factual accuracy, spelling, legal compliance and final approval before launch;
• Click Rocket may use third-party themes, plugins, fonts, stock assets, hosting providers and software tools;
• third-party licences, renewal fees, hosting costs, plugin fees, domain fees and platform charges may be billed separately;
• Click Rocket is not responsible for third-party software changes, website outages, hosting failures, plugin conflicts, search engine changes or actions by external platforms;
• post-launch changes outside the agreed scope may be billed separately.

A website going live does not mean that Click Rocket guarantees rankings, traffic, leads, sales, accessibility compliance, security against every possible threat, or compatibility with every browser, device or future software update.

Unlimited updates

Unlimited updates cover changes to what is already on the website: wording, prices, hours, photos, staff and project galleries. Email the change and it is usually live within two business days.

The following are new work and not updates: new pages beyond the page allowance of your plan; blog articles and written SEO content outside your plan; a full redesign, a change of trade or business name, or a new tool built from scratch. Click Rocket will always quote new work before starting, and the Client will not receive a surprise invoice.

9. Client content and intellectual property

The Client keeps ownership of content, logos, images, trademarks and other materials it supplies to Click Rocket.

The Client confirms that it owns or has permission to use all materials supplied to Click Rocket. The Client will be responsible for claims arising from content, images, trademarks, copy, customer data or instructions supplied by the Client.

A managed service

The monthly fee pays Click Rocket to build, host and run the website and the systems connected to it. It is a managed service, not a one-off purchase of a website. While the plan is active, the website lives on Click Rocket's platform and Click Rocket looks after it.

Keeping the website when you cancel

If the Client cancels and wants to keep the website, the Client may buy it out:

• cancellation within the first 5 months of the plan: £750 / R15,000;
• cancellation from month 6 onwards: £350 / R7,500.

The buyout includes migration: Click Rocket packages the website, sets it up on hosting in the Client's name, transfers any domain registered for the Client into the Client's name, and checks that it works before handover. The Client then owns that copy of the website.

The buyout does not include the connected systems (including review requests, the AI chat assistant, missed-call text-back, unified inbox and campaigns), any phone numbers or accounts provisioned by Click Rocket, or hosting, updates and support after handover. These stop with the plan.

If the plan ends without a buyout, the website and connected systems are taken down on the last day of service.

The Client's Google Business Profile always remains the Client's property.

Click Rocket keeps ownership of:

• pre-existing templates, frameworks, tools, processes and software;
• internal systems and methods;
• unused concepts and draft work;
• third-party software and assets licensed to the Client or Click Rocket;
• any materials not expressly stated in the Order Form as being transferred to the Client.

The Client may not resell, copy, reverse engineer or make available Click Rocket's proprietary software, templates or systems without written consent.

10. Portfolio and case-study permission

Unless the Client tells Click Rocket in writing not to do so, the Client gives Click Rocket permission to use the Client's business name, logo, publicly available reviews, website screenshots and general results in Click Rocket's portfolio, case studies, social media and marketing material.

Click Rocket will stop new promotional use within a reasonable period after receiving a written opt-out request. Existing printed or published material may remain where removal is not reasonably practical.

11. Fees, quotations and payment

All fees are stated in South African rand (ZAR) or British pounds (GBP), as shown on the website or quotation. VAT will be added where applicable. A once-off setup fee of £299 / R6,499 applies to new plans and is waived when the Client pays annually.

A quotation is valid for the period stated on it. If no validity period is stated, it is valid for 14 days.

Click Rocket may require:

• a deposit before project work starts;
• milestone payments during a project;
• monthly subscription payments in advance;
• payment in full before releasing final files, transferring a website, publishing a website or handing over access.

Accepted payment methods may include EFT, card payment, debit order, recurring card payment or other methods specified by Click Rocket. The Client must use its invoice number as the payment reference where requested.

Unless an Order Form states otherwise, invoices are due on presentation. Click Rocket may pause work, suspend Services, remove access or delay delivery where payment is overdue.

The Client is responsible for reasonable debt collection costs, legal costs on the attorney-and-client scale, bank charges and payment reversal fees arising from overdue or reversed payments.

12. Subscriptions and recurring billing

Monthly Services renew automatically each month until cancelled.

By supplying card, debit-order or other recurring payment details, the Client authorises Click Rocket or its payment service provider to collect the agreed recurring amount on the billing date.

Click Rocket may change subscription fees by giving at least 30 days' written notice.

If a payment fails, Click Rocket may retry the payment, suspend the Services or request another payment method.

13. Cancellation and refunds

There is no long contract. The Client can cancel at any time with 30 days' written notice, sent to gino@getclickrocket.com. The plan runs for 30 days from the day Click Rocket receives the notice, so one more monthly payment may fall inside that window. At the end of the notice period the plan ends and the service stops.

Click Rocket may also end a plan with 30 days' notice and will give the reason.

30-day money-back guarantee

If the Client is not happy in their first 30 days with Click Rocket, the Client may tell Click Rocket and Click Rocket will refund everything the Client has paid for the Service, including any setup fee. The 30 days run from the date of the Client's first payment for that Service.

One exception: if Click Rocket purchased the Client's domain name on the Client's behalf and the Client would like it transferred to the Client or another provider after a guarantee refund, a transfer fee of £25 / R550 applies, which covers the cost of the domain and the transfer.

Setup fee and other refunds

Outside the 30-day money-back guarantee, any setup fee is non-refundable once Click Rocket has started work on the Client's website.

Except under the money-back guarantee, fees already paid are not refundable, except where required by applicable law. Annual plans cancelled after the first 30 days are not refunded for the remaining months, unless required by law.

Nothing in these Terms removes rights that cannot lawfully be excluded.

14. Suspension or termination by Click Rocket

Click Rocket may suspend or terminate Services immediately where:

• the Client fails to pay an amount due;
• the Client breaches these Terms;
• the Client provides unlawful, misleading or infringing content;
• the Client uses the Services without the required permissions or consent;
• the Client's use creates legal, security, technical or reputational risk for Click Rocket or another party;
• Click Rocket is required to do so by law, a regulator, a court, a platform or a service provider.

Where practical, Click Rocket will give notice and an opportunity to fix the problem. Immediate suspension may be necessary where there is a serious legal or security risk.

15. Data protection and POPIA

For Client Data processed by Click Rocket on the Client's behalf:

• the Client is the responsible party;
• Click Rocket is the operator;
• Click Rocket will process Client Data only on the Client's documented instructions and for the purpose of providing the Services;
• Click Rocket will keep Client Data confidential;
• Click Rocket will take reasonable technical and organisational steps to protect Client Data;
• Click Rocket will notify the Client as soon as reasonably possible if it has reasonable grounds to believe Client Data has been accessed or acquired by an unauthorised person;
• Click Rocket may use approved service providers to process Client Data where needed to provide the Services;
• Click Rocket will assist the Client reasonably with data-subject requests and security matters, at the Client's cost where substantial work is required;
• Click Rocket will return, delete or anonymise Client Data after termination when reasonably practical, subject to legal, accounting, backup and dispute-resolution requirements.

The Client confirms that it has the right to provide Client Data to Click Rocket and to instruct Click Rocket to process it.

The Client must tell Click Rocket promptly if an End Customer asks for access, correction, deletion, objection or withdrawal of consent relating to Client Data processed through the Services.

Click Rocket's treatment of its own website visitor, prospect and account-holder data is described in its Privacy Policy.

16. Third-party services

The Services may rely on external platforms, software, carriers, hosting providers, messaging providers, payment providers, search engines, social media networks and review platforms.

Click Rocket is not responsible for:

• changes to third-party platform rules, pricing, APIs, permissions or availability;
• message delivery failures caused by mobile networks, email providers or external systems;
• removal, filtering or rejection of reviews by a review platform;
• downtime, account suspension or restrictions imposed by third parties;
• loss caused by Client credentials being incorrect, expired, withdrawn or compromised.

The Client is responsible for complying with each third party's terms and may need to enter into separate agreements with those providers.

17. No guarantees

Click Rocket will provide the Services with reasonable care and skill.

Click Rocket does not guarantee:

• a specific number of reviews;
• a particular review rating;
• positive reviews;
• removal of negative reviews;
• Google Maps rankings, search rankings, traffic, enquiries, sales or revenue;
• uninterrupted platform access;
• message delivery or response rates;
• approval by Google, Meta, Apple, mobile carriers or any other third party;
• that every website will work without interruption or future technical changes.

Any examples, forecasts, testimonials, results or case studies are examples only and are not promises of future results.

18. Limitation of liability

To the fullest extent allowed by law, Click Rocket will not be liable for indirect, special, consequential or punitive loss, including lost profits, lost revenue, loss of goodwill, loss of data, loss of business opportunity or reputational harm.

Click Rocket's total liability arising from the Services will not exceed the amount paid by the Client to Click Rocket for the affected Services during the three months before the event giving rise to the claim.

Nothing in these Terms limits liability where the law does not allow it to be limited, including liability for fraud, wilful misconduct or gross negligence where such limitation is not permitted.

19. Indemnity

The Client agrees to protect, defend and hold Click Rocket harmless from claims, losses, penalties, fines, damages, costs and legal expenses arising from:

• Client Data supplied by the Client;
• failure to obtain consent or provide required notices to End Customers;
• unlawful or unwanted messages sent on the Client's instructions;
• Client content, claims, offers, products or services;
• infringement of third-party intellectual property rights by Client materials;
• misuse of the Services by the Client, its staff, contractors or users;
• breach of these Terms or applicable law by the Client.

This clause applies only to the extent permitted by South African law.

20. Confidentiality

Each party must keep the other party's confidential information private and may use it only for the purpose of providing or receiving the Services.

Confidential information does not include information that:

• is already public through no breach of these Terms;
• was lawfully known before disclosure;
• is received lawfully from another source;
• must be disclosed by law, court order or regulator.

21. Changes to Services or Terms

Click Rocket may change, improve, suspend or discontinue part of the Services where reasonably necessary.

Click Rocket may update these Terms from time to time. Material changes to paid ongoing Services will be communicated by email, account notice or website notice.

Continued use of the Services after the effective date of updated Terms means the Client accepts the updated Terms.

22. Electronic communications

The Client agrees that quotations, invoices, notices, approvals, contracts, cancellations and other communications may be sent electronically, including by email, online platform, WhatsApp or electronic signature service.

Electronic acceptance, approval or signature has the same effect as a handwritten signature where permitted by law.

23. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa.

Before starting formal legal action, the parties will try in good faith to resolve a dispute by written discussion for at least 10 business days.

If the dispute is not resolved, either party may refer it to mediation or bring it before a South African court with jurisdiction.

Nothing in these Terms prevents a consumer from using a statutory complaint process, consumer body, ombud or regulator where applicable.

24. General

These Terms and the relevant Order Form are the entire agreement between Click Rocket and the Client about the Services.

If a clause is invalid or unenforceable, the remaining clauses will remain in force.

A failure to enforce a right does not mean that right has been waived.

The Client may not transfer its rights or obligations under these Terms without Click Rocket's written consent.

Click Rocket may transfer its rights or obligations to a successor, purchaser, contractor or service provider where reasonably necessary for the continued provision of the Services.

Neither party is responsible for delay or failure caused by events beyond reasonable control, including power failures, internet outages, acts of government, war, civil unrest, natural disasters, labour disputes, platform outages, hosting failures, telecommunications failures or cyber incidents.

25. Contact us

For questions, support or cancellation requests, contact: